Shipping Policy

DOMESTIC SHIPPING

 

Shipment processing time:

We ship from in New York.  All orders are processed within 1-3 business days. Orders are not shipped or delivered on holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout. We use USPS, UPS.

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur based on weather conditions.

We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

You are not liable for any products damaged or lost during shipping, in this unlikely event please contact us via email and we will do our best to help locate the shipment or replace it. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns:

Shipping charges for returned merchandise is the shopper's responsibility. 

INTERNATIONAL SHIPPING POLICY:

We currently ship outside of the United States. Pricing and Delivery vary based on location. 

DELIVERY OPTIONS:

USA:

  • Standard Ground (5-6 b days) - Orders Over $100.00 Receive Free Shipping
  • Priority (3-4 b days) - CALCULATED
  • Express (1-2 b days) - CALCULATED
REST OF THE WORLD:
  • First Class International (11-15 b days) - CALCULATED
  • Priority International (6-10 b days) - CALCULATED
  • Express International (3-5 b days) - CALCULATED
LEADTIME:
Following credit card authorization and verification of information, our fulfillment centers will need 24 hours to prepare your delivery (excluding weekends). Shipping options do not include the 24h preparation time.